Shipping policy
SHIPPING AND FEES
In Italy shipping is free of charge. In UE countries, SOUND OF CREMONA send through the DDP form (Delivery Duty Paid), so in these destinations the Product(s) will arrive directly to the place indicated without other charges to pay. For all other countries it is used the DDU form (Delivery Duty Unpaid), then the courier might come with a separate invoice with which requires the payment of duties and taxes charged by local authorities. If the shipping address is in UE Country the Product is subject to VAT (21%); if the shipping address is in a extra UE country , according to the Art. 8, c. 1, let. A) -21 -23, D.P.R. n. 633/1972, the Product is not subject to VAT. Eventual local taxes and duties will be calculated and applied by the authorities. Eventual local duties or taxes of each Country are not included and are at Customer’s charge.
SHIPPING AND DELIVERY
For the delivery of the purchased Product(s), the Customer may choose his/her residence, domicile, and place of work or private address. For security reasons, shipping to P.O. Boxes will be not executed. Only the information about the shipping address indicated at the time of the order will be considered effective. For each order placed on Site, SOUND OF CREMONA will issue an invoice, together with the shipped Product(s) in accordance with the prevision of the D.P.R. 445/2000 and D.L. 52/2004. The invoice is attached to the parcel. For the invoice issuing SOUND OF CREMONA will refer to the data provided by the Customer at the time of the order. Once the invoice has been issued, no modification of the same will be possible. For the products on sale, the invoice reports the discounted amounts. Normally, shipping and delivery expenses will be charged to the Customer and are clearly indicated in the online form, unless otherwise indicated. Shipping towards Italy, San Marino and Vatican City is free. For extra-Italy destinations, the Products will be sent through logistics services. The orders will be delivered from Monday to Friday, with exception of holidays and public holidays. The orders placed during the weekend will be processed the following working day. The Products will be delivered within a maximum of ten (10) working days following the day after the submission of the order by the Customer to SOUND OF CREMONA. The delivery time for Italy and Europe may vary from 1 to 5 working days; for all other destinations it may vary from 2 to 20 working days, according to the place of destination SOUND OF CREMONA is not responsible for any unpredictable delays and for the one caused by operation and customs controls or by causes of force majeure. For the delivery of the Product(s), the presence of the Customer or of an authorized person is required, at the delivery address indicated in the order. Upon delivery of every order, Customer is asked to inspect the box carefully before signing for the delivery. If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, the Customer is required to contact immediately the courier and to inform SOUND OF CREMONA at: info@eruss.it If the package is not delivered for reasons depending on the Customer (wrong address, wrong telephone number, absence of the Customer at the address, etc.) or if the Customer refuses the delivery, the shipping charges and the eventual customs fees will be deducted from any reimbursement due to the Customer. In the event that, SOUND OF CREMONA is not able to deliver the goods, due to a temporary or sudden unavailability of Product(s), SOUND OF CREMONA shall promptly inform the Customer.
TRACKING NUMBER
When the order is shipped, the Customer receives an email from SOUND OF CREMONA specifying the tracking number and a direct link to monitor the shipment status.